Woadworks - Payment - how you can pay for your natural, chemical-free, handmade skincare and soap

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Payment

Payment Methods & Policy

You dont need a Paypal account to shop with us - we feel that Paypal is the most secure and convenient way to shop on-line but you can send us an order by post or over the telephone. We are happy to accept both Postal Orders and Cheques made out to Woadworks. If you are paying by cheque please allow 5 working days for your cheque to clear before we dispatch your goods. Please dont send us cash though! If you are paying by either Cheque or Postal Order we will reserve your goods for 7 days from the day of order.

When using Paypal to buy your goods neither the buyer nor the seller receive details of each others Bank Accounts / Credit or Debit Card details - we do, however store all our customer address details on our database (but not specific order details) and we may send you information relating only to our company, or samples which we think you may enjoy. Rest assured we will NEVER share your confidential information with any other organisation. We are governed by the Data Protection Act www.dataprotection.gov.uk

General Payment

This section and button are only to be used for pre-agreed payment. Customers buying for abroad will need to use this procedure when paying for the postage of their order.

Using The PayPal Shopping Cart

Its easy to use the Paypal Shopping Cart to buy our products on-line. You simply browse the sections, select the products you want - click the Add to Cart button and Paypal will open a new window (tab) for you where you will see our name at the top left hand side of the new page and the Paypal secure payments logo on the top right.

You can use the Quantity column to order more than one of each item or the Remove column if you change your mind. If you use either of these buttons you need to click the Update Cart to see your changes. Your postage and packing charges should be listed underneath the Subtotal.

If you want to return to our site to add something else click on the Woadworks tab at the top of the page rather than the Continue Shopping button as we find that - for some reason known only to Paypal - this button is temperamental.

Once you have finished shopping with us click the Continue to Checkout button and you will be directed by Paypal to their Homepage where you will be asked to Login using your e-mail address and personal password. Our name will be listed on the top lefthand side and just below that your order and the total amount to be paid.

The next stage will be Paypals Review Your Payment page where an orange button below the transaction details will invite you to pay for your goods.

If you are buying for delivery to an address other that the one you have registered with Paypal you have the option to enter that by clicking the blue Change button below your registered address.

Once we receive Paypals notification of funds received we will sent you an e-mail thanking you for your order and confirming the date that we will post your order to you.

Non UK Transaction Procedure

We do ship our pure products Internationally, but you will need to pay for this service using Paypal and there will be an additional charge for the postage which we will calculate for you individually to make it as economical as possible. We will e-mail you once we have calculated the final amount of your additional postage and you can pay the additional charge using your Paypal account or by simply using the section above and clicking on the "Make Payment" button.

Postage & Packaging

In keeping with our company ethos and for our Carbon Footprint to remain neutral we re-use received packaging and keep our postage and packing rates to the absolute minimum. We do not make a profit from our p&p charges.

Currently we use Royal Mail Standard 2nd Class Delivery rates and minimal (but secure) packaging for your precious items. We ship every 2 - 3 days but Bank Holidays and factors outside our control may mean a delay in you receiving your order.

With this delivery service you do not sign for your goods. We obtain Proof of Posting for all items sent but, unfortunately Royal Mail makes it practically impossible for us to reclaim the cost of non-delivered items so regretfully, that will be up to you - but if your longed for goodies do not arrive contact us in the first instance and we will send you Proof of Posting / a copy of your transaction with us.

If your order is over £35.00 we will send it Recorded Delivery if you prefer at an additional cost of 70p.

We cannot take responsibility for delays after your goods leave our premises but occurrences of either lost, damaged or delayed mail are relatively rare.

Returns

If your goods arrive damaged or there is a mistake on our part with your order we are more than happy to issue a refund provided we receive the goods in their original packaging and that they have not been used. If you contact us we will supply you with a Returns number to quote along with the reason for the return. We would like to be informed of any problems within 7 days of the day you receive our goods.

Delays with your Order

We handmake our goods daily so that you can be sure that your precious products will have retained all the goodness of the special oils and fragrances we so carefully blended and that your purchases are fresh. Our stocks are deliberately kept to a workable minimum and we pride ourselves on being able to gauge supplies, however, sometimes (especially in todays Global market) our suppliers are not able to fulfil our orders and we will not compromise our products by accepting an inferior ingredient. In this case we will not take your order unless you tell us you are happy to wait. We will e-mail you if your longed for item is not in stock and let you know when we will be able to fulfil your order, giving you the opportunity to cancel or to be advised of the soonest we can rush your order to you. In this rare instance you will be first on the list of customers for this particular product.